Problem Reporting
Cleaners can use their app to report property damage, missing inventory, and other problems in real-time so that hosts can address the issue without having to make extra trips to the property.
-
Address Damage
Rental property damage is commonly discovered during the turnover process, making cleaners the first line of defense. When a cleaner identifies a problem, they can instantly notify the host.
-
Coordinate Repairs
Hosts often rely on outside help to fix damages or conduct routine maintenance on their properties. Right from their app, hosts can send their service requests to an external contact.
-
Share Problem Details
When a cleaner identifies a problem in a property, they’re able to send information and photos to the host. Hosts can then send these details to the appropriate handyman or repair service.
-
Stay Organized
Keep solved and unsolved problems organized within the app to ensure nothing slips through the cracks and eliminate the need for back-and-forth communication across multiple platforms.
Being able to report issues with my properties directly on Turno means we always get in front of issues before they become deal breakers.
Ken B.
Additional Features
Cleaner Marketplace
Our marketplace gives hosts access to tens of thousands of reliable and experienced cleaning professionals — whether they’re scheduling ahead or need to find a backup cleaner.
Photo Checklists
To ensure a quality cleaning every time, hosts can choose from thousands of checklists and customize them to their properties, or they can create their own unique checklist from scratch. As cleaners complete each task, they can send photos of their work to hosts to instill confidence and showcase their thoroughness.
Auto Scheduling
Hosts can schedule cleaning projects with automatic assignments, delegation, and acceptance. After a host syncs their rental calendar, our platform will import bookings and automatically generate cleaning projects associated with guest check-in and checkout dates to be shared with cleaners.
Automate Your Payments
Hosts can send secure transactions and have the option to automatically pay cleaners when they complete projects. It takes an average of five minutes per manual transaction for vacation rental hosts to pay their cleaners. With Turno, hosts can save over forty hours each year.
Problem Reporting
When a cleaner is completing a turnover, they can send hosts information about and photos of problems they see in the property. Hosts will receive a notification so they can deal with the issue. The reported problem can be externally shared with a contact, such as a handyman or a repair service.
Inventory Management
The Turno inventory feature allows hosts and cleaners to track amenities, such as toiletries, towels, and cleaning supplies, and get notified when they are missing or running low. Hosts can choose a specific threshold for when they want to receive a notification that a certain item needs to be refilled.
In-App Chat
Turno’s newly improved in-app chat feature serves as a host’s eyes and ears during every turnover. Hosts can instantly send and receive messages, photos, and other attachments to and from cleaners using the Turno app. This convenient feature allows hosts and cleaners to centralize communication, boost efficiency, and ensure high-quality service.