In-App Chat
Our newly improved in-app chat feature helps vacation rental hosts communicate quickly and easily with cleaners to centralize communication, save time, and ensure a sparkling clean property with every turnover.
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Message Cleaners Instantly
Hosts can send instant messages to new Marketplace connections and current cleaners on their teams. Our enhanced in-app chat feature now delivers faster loading and response times.
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Send and Receive Attachments
Once a host is connected to a cleaner, they can send and receive attachments like photos and documents. This convenient communication feature helps hosts have eyes on the ground, address concerns quickly, and maintain quality assurance.
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Centralize Communication
No longer must hosts juggle managing their vacation rental cleaners through email, text, and phone calls. Our in-app chat allows hosts to centralize all communications in one easy-to-access location, saving time and confusion.
It’s so easy to stay on top of everything! I love how I can track all my conversations in one place. No more texting. No more missed calls or follow-up emails. Just less stress because everyone I need to communicate with is right there.
Alyssa R.
Additional Features
Cleaner Marketplace
Our marketplace gives hosts access to tens of thousands of reliable and experienced cleaning professionals — whether they’re scheduling ahead or need to find a backup cleaner.
Photo Checklists
To ensure a quality cleaning every time, hosts can choose from thousands of checklists and customize them to their properties, or they can create their own unique checklist from scratch. As cleaners complete each task, they can send photos of their work to hosts to instill confidence and showcase their thoroughness.
Auto Scheduling
Hosts can schedule cleaning projects with automatic assignments, delegation, and acceptance. After a host syncs their rental calendar, our platform will import bookings and automatically generate cleaning projects associated with guest check-in and checkout dates to be shared with cleaners.
Automate Your Payments
Hosts can send secure transactions and have the option to automatically pay cleaners when they complete projects. It takes an average of five minutes per manual transaction for vacation rental hosts to pay their cleaners. With Turno, hosts can save over forty hours each year.
Problem Reporting
When a cleaner is completing a turnover, they can send hosts information about and photos of problems they see in the property. Hosts will receive a notification so they can deal with the issue. The reported problem can be externally shared with a contact, such as a handyman or a repair service.
Inventory Management
The Turno inventory feature allows hosts and cleaners to track amenities, such as toiletries, towels, and cleaning supplies, and get notified when they are missing or running low. Hosts can choose a specific threshold for when they want to receive a notification that a certain item needs to be refilled.
In-App Chat
Turno’s newly improved in-app chat feature serves as a host’s eyes and ears during every turnover. Hosts can instantly send and receive messages, photos, and other attachments to and from cleaners using the Turno app. This convenient feature allows hosts and cleaners to centralize communication, boost efficiency, and ensure high-quality service.