Why Self Check-ins Are Increasingly Important for Vacation Rental Hosts
In recent years, Airbnb guests have increasingly preferred self check-ins over traditional in-person greetings, driven by convenience, flexibility, and evolving travel expectations. This shift has been accelerated by the demand for contactless experiences, especially during the COVID-19 pandemic, and the growing popularity of last-minute and late-night check-ins. With the rise of smart locks, key lock boxes, and automated entry systems, find out if self check-ins are the right option.
What Is Self Check-In?
Self check-in offers guests a convenient way to access the property without the host’s physical presence. Self check-in methods include smart locks and keypads, lockboxes with physical keys, or concierge apps and digital key services.
Self Check-In Options for Airbnb Hosts
Hosts use two main types of self-check-in options. The first is smart locks, which use an app or code to open a Wi-Fi-connected app for keyless entry. The second is a key lockbox, where guests enter a code to access a physical key.
Benefits of Offering Self Check-In for Your Airbnb
Convenience for Guests
Self check-ins reduce stress for guests, as there is no specific time to arrive at the property and meet with the host. This is especially helpful for those arriving after a long travel day or with children. Giving guests the flexibility to come when they can and check in without the physical presence of a host ensures that their arrival experience is as smooth as possible.
Time Savings for Hosts
Self check-in is beneficial not only for guests but also for hosts. No longer needing to meet with guests for check-in means hosts can use that extra time to focus on other tasks and priorities. It’s also an ideal option for hosts who manage multiple properties, allowing hosts to accept last-minute booking requests if their properties are ready.
Increased Booking Appeal
Guests searching for stays on Airbnb and other platforms prefer the contactless guest experience. In fact, Oracle and Skift reported that 73% of travelers agree they’re more likely to stay at a hotel that offers self-service technology to minimize contact with the staff and other guests. In this day and age, most guests have grown accustomed to checking into a property without needing a host. This simple offering can help lead to higher occupancy rates and better reviews for your property.
Enhanced Security
Smart locks provide enhanced security, track entry times, and reduce the risk of lost or duplicated physical keys. Guests are granted access through a code, mobile app, or biometric verification. Hosts can set unique codes for guests, cleaning staff, and maintenance, preventing unauthorized re-entry.
Considerations of Offering Self Check-In
Lack of Personal Connection
While self check-ins are beneficial in many ways, there are some cons to consider when going this route. Guests may miss out on the personal touch of an in-person greeting, and it may be harder to provide immediate assistance or local recommendations. To get around this problem, be available by phone, text, or the Airbnb chat when guests check in to answer any questions as soon as possible. Consider creating a welcome basket and a custom guidebook highlighting the best restaurants, things to do, and attractions in the area for that personal touch.
Potential Security Risks
Even if you do use a smart lock or key lockbox, there are potential security risks to be mindful of. Code sharing is possible, meaning guests can share their code and give unauthorized access to others if not appropriately managed. If hosts forget to change smart lock codes or clear digital access after guests leave, former guests or employees could still access the property. It’s essential to use strong, unique codes when possible and change them after each stay to ensure a safe stay for all guests.
Increased Guest Issues
While smart locks are considered advanced technology, they’re not perfect, and there is a risk of technology failures, including dead batteries, Wi-Fi issues, and malfunctioning smart locks. Regularly check the smart locks’ connectivity and ensure that you have a backup plan in case the smart locks fail, whether that’s a backup power supply or a lockbox stored in a discreet location. You’ll want to ensure that key lockboxes are high-quality and tamper-resistant.
There is also a chance that this is the first time guests are using a digital check-in method instead of meeting with a host in person. If that is the case, make sure check-in instructions are detailed and well-written so that guests can easily follow along.
Harder to Verify Guests
Self check-ins do not allow hosts to assess guests in person before they enter the property, so there is a higher risk of unauthorized parties or property misuse. The best way to vet guests through the Airbnb app is to review the guest profile, look at past reviews, and ask questions about the purpose of the guest’s stay. Questions like “What is the purpose of your stay?” or “Will anyone be with you or visiting you during your stay?” are great questions to ask without guests feeling that you are interrogating them.
Best Practices for Implementing Self Check-In at Your Airbnb
If you plan to move to self check-ins rather than in-person meetings, implement these best practices to ensure a smooth arrival process for both you and your guests:
- Choose reliable technology (smart locks, backup lockboxes)
- Provide clear and detailed check-in instructions
- Have a backup plan in case of tech failures
- Use security measures like ID verification before sending access codes
- Maintain good communication to ensure guest satisfaction
Is Self Check-In the Right Choice for Your Airbnb?
Ultimately, the check-in process depends on you and your circumstances. While self-check-ins offer convenience, guests lose out on a more personalized experience upon arrival. Assess your property and target audience and decide if automating the check-in process is worth your time. Whichever option you choose, make sure communication is clear, and you’re providing a 5-star experience.
